Our regulatory the Financial Conduct Authority (FCA) has introduced measures to assist consumer customers, who purchase travel insurance with pre-existing medical conditions (PEMC’s), this is to reduce the instances of this category of policyholder, who fall into one of the undernoted categories.
The number of uninsured consumers, who currently face a choice of not travelling or risk having to pay significant costs, including medical bills abroad
The number of consumers with PEMCs who are significantly overpaying for travel insurance
The number of consumers who feel frustrated and unable to navigate the market
and to promote consumer confidence and trust in the travel insurance market
You can make enquires with the Money Advice Service’s Customer Contact Centre which is available from Monday to Friday, 8am to 6pm: 0800 138 7777 or via their webpage https://traveldirectory.moneyadviceservice.org.uk/en