About Centor

Since its formation in 1973, Centor has been creating bespoke insurance programmes for its clients, ranging from discerning individuals to multinational corporations.

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Each Centor client works with a dedicated Account Manager who can deal with all their insurance needs and a Claims Executive who is on hand to help when a claim needs to be made.

We pride ourselves on our detailed understanding of the insurance market so we are superbly positioned to deliver prompt, innovative and cost effective solutions. A key dimension of the all-round service we offer is our focus on understanding the requirements of clients enables us to advise on risk management and prevention. We employ experienced professional staff in every division of the company to ensure that our technical specialisation is second to none and that our staff are passionate about the jobs they do.

We have a clear focus on client satisfaction and realise the importance of providing consistently exceptional service to our clients. It is no coincidence that 98% of our clients renew with us each year. See some of the testimonials from satisfied clients here.

We are based in the heart of the City of London, the world-wide home of insurance, close to Lloyd’s and key offices of the foremost global insurers. Our London presence is crucial to ensuring up-to-the-moment knowledge of which insurers offer the best deals backed by the sort of top quality service our clients expect. This in-depth understanding of the market and our unique long-term insurer partnerships mean we can be sure of offering our customers the very best in value and security.

This is the essence of the Centor Difference.

  Centor Principles

The Centor Difference is enshrined in our business principles which are at the heart of everything we do. They are shared throughout the company. They underpin the high standards we set for ourselves and constantly strive to achieve.

The Centor Principles are:

  •   We always act in the best interests of our clients
  •   All customers have direct access to their key account contact and service team
  •   No automated phone lines – our clients will always be able to speak to a human being
  •   All customers are contacted for renewals no later than 21 days before the policy expires
  •   We acknowledge receipt of all claims within 24 hours
  •   All claims settlements are made within 24 hours of receipt from the insurance company
  •   A policy or pro-forma policy will be provided within seven business days of cover starting
  •   No surprises – we keep our customers informed of market developments that could affect    them
  •   Our clients are the only reason Centor exists so they are our number one priority

  Our Partners

Centor always recognises the importance of partnerships with key insurers and underwriters which add value for our clients.

This unusual approach sets us apart from our competitors and has fostered excellent results for existing customers. They have benefited from exclusive quotation opportunities and efficient claims handling, saving them money and giving them peace of mind. It can deliver the same for you.