When my car was written off why did the insurance company not pay me the full value?

When a car is written off the insurance company will pay you up to full market value of the vehicle at the time of the accident.

Sometimes this can be less than the amount that it was insured for because the insurers will take into account the condition of the car, its service history and mileage. The valuation will be to reflect the amount you would have received if you had sold the car on the day of the accident.

It is one of the principles of any insurance policy that the policyholder should be left in the same financial position after a claim as they were before.  Because of this the insurance is not meant to put the policyholder in a better position than they were in so the insurers will pay the market value of the car.

If you require any further information please contact Sam Keep (Assistant Claims Manager)