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FAQs

Here we aim to answer many of the questions that are commonly asked by our clients and prospects.



What is a Loss Assessor and how does he differ from a Loss Adjuster?

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Loss Assessors are employed by some policyholders to help them prepare and deal with their claims in return for a fee or a proportion of the claim proceeds, typically on large or complicated claims where the insured does not have expert claims advice from his broker.

 

What does “After the Event Insurance” mean in a personal injury insurance claim?

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Many personal injury claims are dealt with by solicitors acting on a “no win, no fee” agreement. The solicitor only gets paid at the end of the case and only if you win (which would include “out of court” settlements). The solicitors firm gets paid most of its fees by the defendant or their insurance company.

 

Why did the insurance company not pay the appraised value of my loss?

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The appraised value of your property is the value when the appraisal was made. Your property may have lost value since your last appraisal as a result of poor maintenance or depreciation.

 

Why didn’t the policy pay for seepage, wet or dry rot, corrosion or rust, frost, shrinkage or wear and tear?

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For an insurance policy to respond the cause of damage generally has to be as a result of a sudden and accidental event.

 

Why didn’t the policy pay for damage caused by vermin or insects or pets?

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Many insurers chose not to cover damage caused in this manner as the claims frequency would be too high and make premiums uncompetitive.

 

When my car was written off why did the insurance company not pay me the full value?

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The insurance company will pay you the market value of the vehicle at the time of the accident.

 

Why are my insurers concerned about credit hire?

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Because the involvement of credit hire companies tends to inflate the cost of claims to the detriment of all policyholders through increased premiums.

 


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