Centor Insurance and Risk Management Ltd

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FAQs

Here we aim to answer many of the questions that are commonly asked by our clients and prospects.



How do insurers calculate Index linking on my buildings and contents sums insured?

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Inflation is assessed by insurers on an ongoing basis. They use this information in relation to the sums insured to increase them to make sure the cover you have is always appropriate.

 

Where/how to insure high value vehicles?

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Centor can offer an excellent solution for owners of high value vehicles. Cover is comprehensive and our commitment to service is second to none.

 

Where/ how to insure Fine Art and Jewellery?

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Owners of fine art, jewellery and collectables can insure them with Centor under a bespoke policy to match your requirements. We will work with you and your insurer to ensure you have the correct cover for your needs and that your sums insured are always correct.

 

Where/ how to insure listed/ English heritage houses?

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We deal with insurers who have years of experience working with local authorities and organisations, such as English Heritage, to ensure that any restoration on repairs to your heritage property are made sympathetically.

 

Do I have to declare any convictions to my insurance company, however minor?

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Yes – convictions (other than for driving) will influence an insurer’s decision on the moral hazard they are faced with in making their underwriting decision.

 

How long will it take for my insurance claim to be settled?

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There is no easy answer to this question as it will depend on the complexity of the claim; however a relatively straightforward claim should not take very long to settle at all. The insurance company will normally ask for some repair estimates if the claim is for property damage, or replacement estimates if the claim is for loss. They may also ask for some evidence of value and ownership – such as a receipt or a copy of a bank statement.

 

The Loss Adjuster is paid for by the insurer to protect their interests, not mine. How can I be sure my claim is settled fairly and quickly?

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It is correct that a Loss Adjuster is paid for by the insurance company; however they act under a Royal Charter which dictates impartiality. The principle of utmost good faith underpins the insurance industry and it is the Loss Adjusters job to ensure that claims are paid in accordance with the terms and conditions of the particular policy in force, for the benefit of both parties to the contract (the insurer and the insured).

 


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