Claims

The True Test of Quality

This element of how we help our customers is crucial – ultimately it is rightly viewed as the judgement barometer of how proficient we are.

One phone call is all it takes.  Any time, anywhere, our clients always know who to phone, because they have the names and numbers for the Centor staff who can help them with the preparation of any claim that needs to be made.

We do not expect you to have the hassle of dealing with the insurance company – that is our job.  The process of dealing with us is hassle free – guaranteed.

Our claim services include:

• Negotiation with insurers
• Third party recoveries
• Loss trend analysis
• Regular claim reports tailored to suit individual requirements
• Dedicated contact names and direct dial contact numbers
• Emergency out of hours contact numbers
• Nominated loss adjusters who can be met before any claims arise
• Introduction, when required, to highly experienced and exceptional loss assessors

Is it any wonder that whilst our overall retention rate stands at an average of 98% - this increases to 99.4% for customers having submitted a claim to us within the 24 months prior to renewal?