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Claims

No one wants to have to make an insurance claim but if you do, our dedicated in-house claims team is here to support and advise you all the way.

 

This part of our promise to our clients helps set us apart from our competitors. We know we will be judged on how we and our insurance partners perform when clients have a claim so we aim to deliver the very best in technical advice, support and service.

One phone call is all it takes. Anytime, anywhere, our clients always know who to phone, as they have the names and numbers of the specialist Centor claims staff who can help them with the preparation of any claim.

We don’t expect you to have the hassle of dealing with the insurance company – that’s our job. The process of dealing with us is hassle free – guaranteed. We know you need to get on with sorting out many other things in the wake of an insurance claim, perhaps settling in to alternative accommodation or getting your business up and running again. You do what you need  and we’ll sort the rest.

Our claim services include:

  • Negotiating with insurers
  • Making Third Party recoveries
  • Compiling loss trend analysis
  • Submitting regular claim reports tailored to suit individual requirements
  • Providing dedicated contacts and direct dial contact numbers
  • Emergency out of hours contact numbers
  • Nominated loss adjusters who can be met before any claims arise
  • Introducing clients, when required, to highly experienced loss assessors
  • Offering a full, delegated claims handling service

This is why our overall retention rate stands at an average of 98% – this increases to 99.4% for customers having submitted a claim to us within the 24 months prior to renewal.

This is a vital part of the Centor Difference.

Our Claims team won Broker of the Year at the Insurance Times Claims Excellence Awards and at the Claims Management Awards. Meet them here.